Return and Refund Policy
Right of return
The buyer may cancel all or part of his order within 14 days of receipt. The request must be sent to customer service via the "Returns and refunds" form.
Return conditions
Returned products must be intact (unopened), in their original packaging, and shipped in a suitable package guaranteeing their protection during transport.
Return procedure
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Complete the “Returns and Refunds” form available on the Online Store.
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Carefully package returned items to avoid damage during transport.
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Ship the package to the return address provided by our customer service.
Reimbursement deadline and terms
The refund, total or partial, will be made within 14 days after receipt of the returned items in our warehouse.
An email will be sent to the buyer to confirm the refund. The refund will be processed as soon as possible, usually within 7 to 10 days after receipt of the return.
Contact
For any questions regarding returns and refunds, the buyer can contact our customer service at contact@distilleriesaintveran.com .